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Time Warner Cable is more than television, Internet, and telephone
Service provider uses Adobe Marketing Cloud to better acquire, develop, retain, and serve customers with optimized digital experiences.
Time Warner Cable’s residential business is comprised of 14.5 million customers who make more than 17 million monthly visits to each of the company’s websites. Given the company’s size and scale, gaining insights into customer segments is a monumental task, while understanding individual customer behaviors and preferences added even greater challenges. However, that is exactly the approach the company wanted to take to create more personal customer experiences in order to acquire, grow, and retain customers. “Building successful customer relationships is vital to our business,” says Rob Roy, head of eCommerce & Digital Marketing at Time Warner Cable. “We needed to create the best first impression possible for the broadest audience, as well as create personalized experiences so customers understand exactly how important they are.” To support its overarching digital strategies and focus on connecting one to one with customers, Time Warner Cable wanted to gain deeper visibility into customer behaviors and preferences, as well as make those insights actionable. By understanding what each customer was looking for and then automating content and offer delivery, digital teams could enrich experiences and sales delivery to boost customer engagement and revenues. At the highest level, the company wanted to identify new and existing customers arriving on the site to deliver content focused on account login, personalized upgrade offers, or general product information. “By identifying customers on the landing page and delivering optimized experiences, we set a much better impression and more positive tone for customer conversations,” says Jeff Henshaw, director of Web Analytics and Business Intelligence at Time Warner Cable. “It also eliminates redundant conversations and enables us to keep relationships with customers moving forward.” Foundation for omnichannel personalization With an eye on delivering dynamic digital experiences, Time Warner Cable chose to retire its disparate digital marketing technologies and implement an extensible, end-to-end digital marketing platform built on Adobe Marketing Cloud. Prior to using Adobe Marketing Cloud, the company had a set of disparate analytics, targeting, and audience management systems in place. However, challenges with integrating and maintaining the various third-party technologies, maintaining interoperability when new version releases came out, and keeping staff proficient on multiple systems limited the value the company was able to extract. By implementing Adobe solutions, the company upgraded to best-in-class technology in each functional area and improved overall marketing and business performance by moving to a single, unified platform with Adobe Marketing Cloud. As a result, the company saw a significant opportunity to have its marketing initiatives meet the maturity of its business. To achieve the company’s vision, Time Warner Cable had to do three things. First, it had to create a unified customer profile taking into account all known first-party data including visitor and customer CRM database information, as well as second- and third-party data from partner and paid data providers. Secondly, the company’s need to integrate a unified profile with web and display media channel technology in order to deliver personalized content. And finally, its need to establish a strategy and process to test and target personalized content. A disciplined approach The first step was to integrate visitor data with CRM database information and second- and third-party provided consumer data. To do this, Time Warner Cable utilized Adobe Audience Manager. By integrating visitor data captured in Adobe Analytics with the company’s CRM database along with second- and third-party provided consumer data, Time Warner Cable had a complete view of its current customers as well as prospective customers for the first time. For example, the company can create a segment of current customers who have Internet-only service in the Northeast and are due for a subscription renewal. The output of this step was a unified customer profile with nearly 300 active segments of customers from which Time Warner Cable could target content and offers. The second step was to integrate this profile information with downstream systems, including display media technology, to personalize display media content with Adobe Experience Manager and Adobe Target. In turn, the company could push personalized content to hundreds of customer segments across the website based on profile attributes, such as navigation and indicated interest. “Adobe Marketing Cloud has accelerated our testing and measurement capabilities,” says Henshaw. “It enables us to interpret customer engagement within different side-by-side experiences and, in turn, make informed, segment-driven marketing decisions.” The net effect was the ability to target detailed segments with precise communication across channels. --- Full article attached. -
Data-Driven Marketing Decoded: As a digital marketer, you know that your customers and prospects are moving targets. People constantly investigate, consider, start and stop transactions; and they change their minds at web velocity across a dizzying array of platforms, channels and devices. Unify your data silos Krux's next-generation Data Management Platform (DMP) helps you zero in on and connect with your customers more efficiently, no matter which channel they are on or which device is in their hands. That’s the premise and power of People Data Activation (link is external). Krux offers true one-to-one marketing with personalization that scales. Our solution interconnects seamlessly with your own data systems and those of your partners, enabling you to activate and control your marketing activities across any consumer touch point. Krux doesn't buy or sell media, and we don't operate a data exchange (link is external), so you can rest easy that our business objectives align 100% with yours. No Trojan Horses. No gotchas. No gimmicks. With Krux, you can: Unlock the value of first-party data (your CRM, website, and other media) for audience segmentation, targeting and analytics. Unify and analyze people data across all devices, systems and channels to create a single view of each customer. Improve engagement (conversions, purchases, brand awareness) by matching people with their devices through multi-channel, global messaging. Expand reach through lookalike modeling (link is external) to find new prospects who behave like existing customers. Optimize media investment through global frequency management (link is external) and smarter spend allocation across channels. Optimize media execution through A/B testing and sequential messaging. Measure the ROI and effectiveness of your marketing initiatives using the Nielsen+Krux joint solution for Multi-Touch Attribution. Now is the time for true data-driven marketing. Reach the right people, with the right message, delivered at the right frequency across all devices, browsers and operating systems. All while speeding your way to market, improving ROI, gaining deeper customer insights and protecting your data. Activate your people potential with Krux. --- For more information, visit http://bit.ly/1RRwap2 (link is external)
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The Challenge: Finding Low Income Renters on TV A national company specializing in personal loans approached AudienceXpress seeking a television buy for the first time. In coming to AudienceXpress, the Client hoped to reach low income households with a low budget and the cheapest possible CPM. Our Solution: Optimization Using Nielsen MarketBreaks The AudienceXpress platform licenses Nielsen MarketBreaks segments, to target audiences by household income, presence and age of children, home ownership status, pet ownership, and ethnicity. The Client may target their campaign by selecting up to three MarketBreaks segments. Plan of Action: Based on Nielsen MarketBreaks segments, AudienceXpress built a plan for the Client targeting networks and dayparts that skewed towards lower income viewers. After the first successful week, AudienceXpress and the Client optimized the next week’s buy: Household income
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Julie Brill faces a formidable task as she tries to balance what she knows are industry-wide practices that undermine privacy with the intense commercial pressures to financially harvest our data. Whether Julie can successfully act as a one woman privacy truth squad is to early to tell. She recognizes all the ways that companies take advantage of consumers today, including tracking them on every device and wherever they are. Consumer groups will expect Julie to push her powerful clients to change how the way they do business today, where—despite lip service to the contrary-- privacy is viewed as an impediment to success in the marketplace. Whether Julie Brill can survive as a privacy Wallanda is to early to tell. She will face an industry that is largely in denial of what they do with our data. Julie does have the skills to walk the privacy tightrope. She has often reconciled her decades long role as a consumer advocate with work to get industry to act more responsibly—especially regarding how they collect and use consumer information. Julie Brill has been an extraordinary FTC commissioner who has played an important role supporting the strongest possible consumer protection actions by the agency. She has a unique, deep and personal relationship with many in the consumer community. She is already missed. The hiring of Julie Brill is not only the recognition by Hogan Lovells that she is extraordinarily well-connected, knowledgable and skilled. Hogan recognizes that powerful changes are now underway, led by the EU, that will potentially transform how consumer information is treated. The new (EU) General Data Protection Regulation (GDPR)—its privacy law—is going to give new rights to the public that will force companies to treat our data differently. The uncertainty of the future of digital trade between the U.S. and EU also plays a role in Julie’s hiring I believe. With Safe Harbor struck down by the EU Court of Justice and privacy advocates threatening to see the same legal outcome for its replacement—the Privacy Shield—Hogan’s clients (and the industry) need someone like Julie who is respected by many powerful EU officials. With the US/EU trade deal that focuses on digital trade and data flows now being negotiated (Transatlantic Trade and Investment Partnership, TTIP), the stakes are enormous in whether the U.S. data companies can win favorable rules.
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Blog
AT&T AdWorks Launches Cross-Screen Addressable Advertising Trial
Trial underway with Opera Mediaworks allows advertisers to extend TV ad experience to the same consumers on mobile
AT&T (link is external) AdWorks is trialing the ability to offer an integrated addressable advertising2 campaign across TV and mobile devices. This trial will let advertisers reach the same consumers with the same message across multiple screens and is powered by AT&T AdWorks (link is external), the leader in addressable TV advertising, and Opera Mediaworks, one of the largest mobile ad platforms in the world. Advertisers in this trial can engage consumers with an ad on TV and extend the ad experience to mobile devices. The mobile ad will serve up relevant content to users, and offer actions that a consumer can take like the ability to click-to-call, adding an event to a calendar or receiving relevant coupons. This new ad product can also measure engagement with the advertising in various ways including a visit to a retail location, coupon redemption, and an in-person or digital purchase. “AT&T AdWorks’ ability to deliver household specific TV advertising based on interests and demographics to a rapidly growing base of more than 12 million households, combined with Opera Mediaworks’ mobile advertising, will be a game-changer for advertisers and consumers,” said Rick Welday, president, AT&T AdWorks. “This trial capability makes it possible for advertisers and their agencies to deliver the same message to consumers on their TV and mobile devices while creating end-to-end campaign measurement. This service also protects the customer’s privacy through multiple safeguards and anonymity.” “Integrated marketing across TV, smartphones and tablets puts influential new tools in the hands of brands and agencies. They can now tell a seamless story to their target audiences at home and on the go,” said Mahi de Silva, CEO, Opera Mediaworks. “We are very pleased to be working with AT&T AdWorks to trial ground-breaking capabilities for customization, measurement and attribution.” AT&T AdWorks can combine AT&T’s ability to deliver household specific ads to more than 12 million households, the largest addressable advertising platform, with Opera Mediaworks’ cross-carrier mobile technology. As a vendor to AT&T, Opera Mediaworks can engage more than 285 million mobile subscribers from major U.S. wireless carriers. The majority of smartphones in the United States already receive customized ads from Opera within thousands of popular apps. This trial extends an advertiser’s reach and helps them better target, drive engagement and measure a campaign’s success from end to end. AT&T protects the privacy of its customers. Opera will continue to use the same advertising ID it has always used to send ads to the right place. AT&T works with Opera to determine which mobile devices should be included in an audience for a particular ad. Opera sends the ad to apps on those devices. AT&T does not sell personal information that identifies its customers. AT&T subscribers who do not want to receive addressable advertising can visit the AT&T Privacy Policy and opt out of “Relevant Advertising.” --- Full article available at http://soc.att.com/1MkU61W (link is external) -
AT&T AdWorks says it will host the industry’s first “Addressable Upfronts” beginning in April. The company says there will be more than 100 events customized for specific advertisers across the country -- helping marketers learn how to best use addressable advertising in reaching targeted audiences. The company said it would show off its linear addressable TV efforts and and cross-screen addressable opportunities. AT&T’s DirecTV and U-Verse TV platforms have 26 million and 6 million homes pay TV homes, respectively. New York City events will be held at its AT&T AdWorks Lab. Outside of New York City, there will be a AT&T AdWorks “Lab-to-Go.” Recently, AT&T AdWorks launched a self-service programmatic platform -- Video Inventory Platform (VIP) -- allowing access to linear TV ad inventory across many cable TV networks through its DirectTV and U-Verse TV businesses. 1 --- Full article available at http://bit.ly/1Ulq9XT (link is external)
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Blog
Will VR be a slam dunk for NBA and Mountain Dew?
Mountain Dew will serve as the presenting sponsor of this year’s NBA All-Star Celebrity Game and as such, the brand plans to bring Virtual Reality to the Toronto during NBA All-Star 2016.
Here’s how Mountain Dew is modernizing the game by bringing in never-before-seen, culturally-relevant programs for game go-ers: Court Vision: An Interactive Virtual Reality Art Experience During All-Star Weekend, Mountain Dew and PepsiCo Creator will use Tilt Brush (link is external), Google’s virtual reality application, which lets users paint in three-dimensional space through VR and will use it to showcase emerging artists such as Noah Thorne, Bryan Tiege, Kyle Banuelos who will create basketball-themed 3D artwork. These will be color sketches and doodles created in the virtual context. The experience will also give fans the opportunity to create their own “hoops-themed” 3D art. This is a special preview as the Tilt Brush will first be available to consumers in April of this year. Fans who are at the game will also be able to demo Tilt Brush and create artwork. Greg Lyons, senior vice president of marketing, Mountain Dew says: “The Mountain Dew brand is all about finding and delivering awesome, one-of-a-kind experiences to DEW Nation,” said The NBA partnership has been a natural fit for us, and we’re pumped to help deliver an immersive All-Star experience to hoops fans – one that symbolizes how the game starts on the court, but lives everywhere.” Pregaming With Dew Warm Up Fans can vote to choose their favorite East Conference and West Conference team warm-up songs, ahead of the game, and will get played live while NBA players warm-up for the 2016 NBA All-Star Game. The options to choose from are: “679” by Fetty Wap “Focus” by Ariana Grande “Cake By The Ocean” by DNCE “WTF” by Missy Elliott They are building excitement before the game even starts and developing ways to identify their most loyal fans by allowing them to choose warm-up songs. In addition to the VR, the brand continues to embracing art as a whole by branding several high traffic areas around Union Station in Toronto. This art installation will feature various athletes get hyped up for the game both on and off the court. Together DEW and the NBA are putting out Twitter playing cards. On All-Star Sunday, Mountain Dew will create a series of All-Star cards for both athletes and fans in the spirit of old school trading cards. with stats that speak to the player’s or fan’s off the court lifestyle. To build off the new NBA TV commercial (link is external), DEW is giving fans the opportunity to text one-to-one with DEW NBA All-Star Russell Westbrook and get lifestyle tips from the man himself. http://www.psfk.com/2016/02/nba-virtual-reality-mountain-dew.html (link is external) http://www.tiltbrush.com/ (link is external) -
Snapchat is the best way to reach 13 to 34 year-olds. More than 60% of U.S.13 to 34 year-old smartphone users are Snapchatters. Over 100 Million daily active Snapchatters and growing. Why 13 to 34 Year-Olds Love Snapchat: Get Perspective Snaps provide a personal window into the way you and your friends see the world. Be Here, Now Stories are updated in real-time and expire after 24 hours. Express Yourself Snaps are a reflection of who you are in the moment—there is no need to curate an everlasting persona. Why Brands Love Snapchat: The Best Mobile Video Platform "The whole notion of turning your phone on its side to watch a video is awkward and a bit of a hassle… Our findings have convinced us that we need to move even more aggressively to develop vertical content." –Jon Steinberg, CEO Daily Mail Snapchatters "They have a massive audience that’s passionate and engaged, but it's not one that CNN is reaching on a day-to-day basis." –Andrew Morse, CNN Digital General Manager Curated Content "[Snapchat] offers something unique in the world of mostly-broadcast, feed-centric social media—intimacy at scale." –Victor Pineiro, AdAge --- Full article available at http://bit.ly/1QPKmnD (link is external)
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Comcast’s plan to acquire Visible World, announced (link is external) late Thursday, will deepen its addressable TV prowess, but the real target might be Visible World subsidiary AudienceXpress and its burgeoning buy-side dealings. Comcast’s inheritance of AudienceXpress, which provides provides digital workflow automation for the buying and selling of linear TV ads, could reduce the media giant’s reliance on third-party systems for monetizing unsold local inventory. “Ultimately, that might be the biggest driver of this deal,” said Simulmedia founder and CEO Dave Morgan. AudienceXpress has courted demand-side partners like Turn and TubeMogul over the past year, supplying access to inventory from 80 ad-insertable cable networks. If the acquisition goes through, Comcast could inch closer to the programmatic video demand side. And 15-year-old Visible World brings value beyond AudienceXpress through its core offering as well. It was an early entrant (link is external) into addressable TV advertising and claims access to 90% of domestic cable TV households. Its platform helps many cable operators and multichannel video programming distributors from Cox Communications to Cablevision target ads via set-top boxes. “As a company with technology that powers linear TV ad versioning, Visible World complements [Comcast’s] FreeWheel division, which powers digital video advertising for large companies,” said Morgan. “There is no question that all of the major TV players – from network groups to distribution platforms like Comcast – will gain competitive advantage over time by having their own complete TV/digital video ad technologies.” Since acquiring video ad server FreeWheel in March 2014, Comcast has built a platform services group to manage advanced advertising initiatives for its own portfolio (NBCUniversal on the national side, Comcast SpotLight for local) as well as technologies for the greater ecosystem. --- Full article available at http://bit.ly/1QHgyqu (link is external)
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By leveraging the world’s largest location panel, billions of directly measured locations, and patent-pending statistical models, Placed is able to turn complex location data into actionable insights for their clients. Location Panel The Placed Panel is the world’s largest opt-in location panel. Panelists opt-in by installing a mobile app that measures location persistently in the background. As a leader in privacy (link is external), Placed employs a multi-step, opt-in process for all panelists. Location Measurement Placed is the only independent provider of directly-measured location insights, analyzing billions of locations from its opt-in audience. Accurately measuring location is more than just data volume; it requires models, real-world context, and the ability to observe the complete path of consumer activity. Data Clustering By measuring location continuously, Placed observes when data signals shift from a single point to a cluster of points; identifying a visit has occurred. Place Search Once a visit is identified, Placed searches its database of hundreds of millions of business features to determine the likely place of the visit. Inference Placed understands that location accuracy is more than a latitude and longitude. Leveraging the intelligence from Data Clustering and Place Search, the Placed Inference Model applies a statistical probability to each and every visit, bringing the highest level of accuracy to consumer location insights. The Placed Inference Model is continuously trained against millions of first-hand, validation points confirmed by panelists in the field. Normalization Using industry best practices and proprietary modeling, Placed applies statistical weighting to its panelists to project visitation behaviors for the entire U.S. population. Actionable Insights Placed is the currency for location with solutions to measure the impact of digital and OOH ads on in-store visits, enable behavioral digital and OOH ad targeting, and deliver real-world consumer insights to drive business decisions. Placed partners with 100+ leading networks and publishers to enable Placed Attribution and Placed Targeting solutions for many of the nation’s top advertisers and agencies. Their agency partners are as follows: Ansible, http://www.ansiblemobile.com/ (link is external) BPN, http://www.bpnww.com/ (link is external) Crossmedia, http://www.xmedia.com/ (link is external) DigitasLBi, http://www.digitaslbi.com/ (link is external) Essence, http://www.essencedigital.com/ (link is external) Horizon Media, http://www.horizonmedia.com/ (link is external) Initiative, http://www.initiative.com/ (link is external) IPG Mediabrands, http://www.mbww.com/ (link is external) Kinetic, http://www.kineticww.com/ (link is external) Posterscope, http://www.posterscope.com/ (link is external) Rapport, http://www.rapportww.com/ (link is external) Southwest Media Group, http://www.swmediagroup.com/ (link is external) UM, https://www.umww.com/ (link is external) ---- For the full list of their network partners, demand side platforms, and cross device platforms, visit http://bit.ly/1R34CTn (link is external)
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Turner Ad Sales is returning to the CES this week as part of an ongoing approach to collaborate with clients and agencies through ideation-fueled discussions. With an introduction by Turner Ad Sales president Donna Speciale, the meetings will include her new leadership team and introduce a new insights-powered unit within the division, TURNER IGNITE, led by executive vice presidents Dan Riess, head of Content Partnerships and Michael Strober, head of Client Strategy & Ad Innovation. Speciale will share Turner Ad Sales’ vision in better enabling business partners to re-imagine advertising by combining data and content. Turner Ignite is the combination of two solution-oriented teams under Strober and Riess. The unit will focus on content and data solutions that power the next generation of portfolio capabilities for Turner, enhancing the ad viewing experience while also driving better ad performance. During the meetings at CES, Turner Ignite will share with clients how they can keep one foot in today’s opportunities, while stepping another foot into tomorrow’s possibilities. Clients will be led through a suite of planning, creating, targeting and measuring solutions that put the consumer at the center of it all, and drive stronger business results for partners. "Turner Ignite will play an instrumental role in moving our partners’ businesses forward,” said Speciale. “While other companies separate their data and content teams, we believe it’s vital to bring them together, allowing advertisers to re-imagine the possibilities of advertising in one conversation. We want to continue to be a resource to clients and better help them accomplish their goals. With Turner Ignite and this powerful suite of solutions, we are set up to make that happen now.” Turner Ignite will share the newest tool within its arsenal of capabilities, Turner Native Plus. Once experienced only on digital and social platforms, Turner Native Plus expands the power of native advertising to television, producing a powerful environment for better brand storytelling. Utilizing targeting capabilities to find the right placement across the entire portfolio, Turner will align with a brand and replace the traditional commercial pod with a space more powerful and impactful to the viewer. Turner can produce longer-form branded content for a client, or utilize the client’s existing and typically digital-based long-form content that previously didn’t have a home on television. Turner Native Plus will extend storytelling into the commercial pod by developing the right environment for the client, increasing exposure to the brand, and as a result, driving higher ROI. --- For more information, visit http://bit.ly/1nlqCef (link is external)
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iHeartMedia Taps Unified to Develop Data, Analytics and Targeting Products That Will Combine The Power of Digital Targeting With The Scale and Impact of Broadcast Media
iHeartMedia Invests In Unified As Companies Enter Long-Term Data And Technology Partnership
NEW YORK - June 11, 2015 -- iHeartMedia, the leading media company in America with a greater reach in the U.S. than any other radio or television outlet, and Unified, an award-winning marketing technology company, today announced a powerful new data-driven partnership that delivers unprecedented insights to advertisers across iHeartMedia’s portfolio of radio, digital, mobile, live events, social and on-demand entertainment and information services. The companies’ strategic partnership will leverage Unified’s Social Operating Platform, the marketing industry’s leading data and analytics platform, to aggregate and unlock the massive data sets generated from iHeartMedia’s 858 radio stations; 70 million registered users of its iHeartRadio platform; 87 million monthly digital uniques; more than 20,000 annual events; and more than 75 million social media users across its network. In addition, iHeartMedia will contribute data generated from its programming and consumer audiences to Unified’s award-winning data platform. iHeartMedia has also invested in Unified to accelerate the company’s growth and expansion. This partnership makes iHeartMedia the first and only media company that can deliver measurable impact and results across broadcast, digital and mobile consumer marketing channels. The combination of iHeartMedia’s data and Unified’s analytics technology brings the power of attribution, audience identification, and impact analysis associated with digital marketing to the unparalleled scale of broadcast media. The companies will collaborate on a variety of data products and services designed to help iHeartMedia advertisers more effectively build campaigns, reach their target audiences and monitor results. Products will include the creation of audience segments generated from the meshing of iHeartMedia’s data, its clients' data and other sources of insight into consumer behavior; campaign effectiveness, attribution insights and the measurement impact on social; and the creation of ad products that work to reach a target audience across all iHeartMedia platforms and social media. “Data-driven solutions are transforming the way that we deliver new value to our marketing partners, providing the ease, measurability and precision of digital marketing at the incredible scale of broadcast,” said Bob Pittman, Chairman and CEO of iHeartMedia, Inc. “Unified allows us to leverage big data in new ways that make our portfolio of products, technology platforms, content and personalities the most powerful marketing vehicles available today.” --- Full article available at http://bit.ly/1QsdaRx (link is external) -
February 10, 2016 - Today, Opera Mediaworks’ parent company Opera ASA announced that a consortium of Chinese Internet companies has made a public offer to buy all the shares of Opera Software. The consortium is made up of Qihoo 360 Software (a security and browser company) and Kunlun (a mobile app and games company), as well as two investment funds, Golden Brick Capital and a Chinese government Fund. The transaction would give Opera access to the extensive internet user base of Kunlun and Qihoo in China as well as the financing and other support of the consortium that would allow for the full potential of the company to be realized. At the same time, Kunlun and Qihoo 360 would be able to cross-sell their products and services to the Opera user base, and benefit from Opera’s leading mobile advertising platform. “We think joining Kunlun and Quihoo 360 is a great outcome for Opera’s employees, shareholders and customers,” said Lars Boilesen, CEO, Opera ASA. “Combined with their expertise, strength, innovation and market knowledge, Opera will have many new opportunities going forward. Not only will we be able to strengthen our position as a browser, advertising and TV market leader in the global marketplace, but we will be able to accelerate our plans to expand, grow, innovate, and keep on developing the best Internet products and services for our customers around the world,” he continued. Kunlun and Qihoo 360 are two of the biggest and most innovative Internet companies based out of China and expanding rapidly worldwide. They are active in the games, software distribution, security and browser space, and they present clear synergies with what Opera is focusing on, including mobile advertising. We are excited that our new owners will understand, believe and support Opera’s products and plans of growth. --- Full article available at http://bit.ly/1oRN7cs (link is external)
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CPG brands have a tougher time than others in understanding whether marketing moves the sales needle. Frito-Lay has not only created attention-getting promotions, it has also managed to track social media activity through to the cash register. That’s the result of relentless testing and experimentation, according to Ram Krishnan, CMO of Frito-Lay North America. Krishnan has been a marketer his entire career, joining PepsiCo in 2006 after stints at General Motors and Cadillac. He’s responsible for the “Lay’s Do Us a Flavor” campaign that garnered 1.2 billion organic impressions on Facebook and boosted sales by 8.5% in 2014. For this year’s contest, the chip maker added a partnership with the UberRush delivery service. Krishnan is a data geek–his Twitter handle is even @Ramalytics. To that end, CMO.com recently talked to him about how to incorporate very big data throughout the marketing process, from ideation through ROI, and how his huge corporation keeps up with the ever-changing social-media landscape. The first question we asked him was, of course: What’s your favorite crowdsourced flavor? Krishnan: Last year’s Wasabi Ginger was one of my favorites. When I started at the company in 2006, if someone had told me we would be launching a flavor called Wasabi Ginger for Lay’s, an Americana, 77-year-old brand, I wouldn’t have believed it. I especially like it because it reflects the changing palate of consumers in this country. I also like 2015’s winner–Southern Biscuits and Gravy. CMO.com: You sit at the top of a pyramid of big-spending brands and brand managers. How do you see your role as a technology thought leader for the company, and how does it play out day to-day? Krishnan: No other function, outside of information technology, is changing as dramatically and rapidly as the marketing function. This change is driven by three things: One is consumer expectations of a brand. Customers want a two-way communication with brands, versus the one-way communication we used to do when I started my career. The second is data. Consumers are quite willing to give up data as long as you add value back. Third, the technology for ways to connect with consumers has exponentially expanded. These three things have led to redefining the role of the marketer. Within our company, I keep telling our marketers, “Your job description has changed. You are no longer a marketer; you’re a marketing technologist.” You can’t decouple technology anymore. It informs and educates the creative; it’s a part of the creative (link is external). --- For full interview, visit http://cmo.cm/21gi9vJ (link is external)
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comScore Announces Its Bid Ratings™ Solution is Now Live in Eight Industry-Leading Programmatic Buying Platforms
Trusted comScore quality attributes now available for pre-bid programmatic decisioning globally
RESTON, VA, October 29, 2015 – Today, comScore, Inc. (NASDAQ: SCOR), a global media measurement and analytics company, announced that its pre-bid technology solution, Bid Ratings™ (link is external), is now live in eight leading programmatic buying platforms, including AppNexus (link is external), Centro (link is external), Netmining (link is external), RhythmOne (link is external), TubeMogul (link is external) and Turn (link is external). comScore Bid Ratings allows media buyers to surface quality programmatic inventory by bidding only on inventory that meets their campaign requirements. The solution is available in several global markets, such as Canada, France, Germany, Italy, Mexico, Spain, the U.K. and the U.S. comScore Bid Ratings is the first solution out of the company’s Industry Trust Initiative, a corporate program that seeks to bring trust and transparency to programmatic. Through Bid Ratings, media buyers can purchase inventory that is based on key comScore attributes, such as viewability, invalid traffic (IVT), brand safety, contextual categories, page content and site rank. These attributes leverage existing comScore data assets and methods, including those that power comScore Media Metrix®, Video Metrix® Rankings and validated Campaign Essentials™ (vCE®). The solution also incorporates pre-bid attributes from Proximic (link is external), a company acquired by comScore in mid-2015. “In order for programmatic to reach its true potential, the market needs trusted and independent metrics,” said Anne Hunter, senior vice president, comScore. “Buyers want to know that there is consistent quality across the inventory they are buying, ensuring their money is not being wasted. By collaborating with these initial leading DSPs to bring Bid Ratings to buyers, we’re putting independent metrics in the places buyers need them, paving the way for a more transparent and trusted programmatic environment.” --- For full article, visit http://bit.ly/1KKsit3 (link is external) -
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Refuel Agency Finds that Over Half of Gen Z Teens Are Texting or Playing Mobile Games While at School
Youth marketing specialist Refuel Agency presents proprietary study on Gen Z teenagers and their digital lifestyles.
(NEW YORK, NY) Dec 3, 2015 – Today, Refuel Agency, a leader in Youth, Military and Multicultural marketing and media placement, has released findings from its new Gen Z Teen Digital Explorer survey. The survey explores topics such as digital usage, tech ownership, purchasing habits, media perceptions and more. Gen Z Teen Digital Explorer is one of five studies reported this year by Refuel Agency, the youth and millennial insights expert. Refuel Agency’s flagship College Explorer, now in its 15th year, continues to be the largest and most comprehensive college study available today. Gen Z teens (ages 13-15) are arguably the “tip of the spear” when it comes to digital technology and social networking. These product and brand influencers, raised in the era of smartphones, do not know a world without social media. Although similar to their older millennial teen counterparts in many ways, some fascinating and important differences do exist when it comes to consuming technology and projecting future trends. This report dives into these differences as well as their digital preferences. Most interestingly for marketers, the findings indicate a very strong and receptive appetite for digital advertising. “Gen Z teens are connected 17 hours per day. This stat proves once again that it is vitally important for brands and marketers to understand how and where they spend their time and what makes this generation take notice in an oversaturated digital world,” says Derek White, President and CEO of Refuel Agency. “With over $88 billion spent annually by the youth market today, this key demographic group cannot be overlooked.” SOME HIGHLIGHTS: Total time spent with tech devices is on par with older teens at 17 hours, though they do spend more time with tablets and MP3 players Compared to older teens, they are more likely to try out new apps. In fact, they are more likely to try out 7 or more new apps per month Instagram and Kik are the clear leaders of messaging for this demographic Apple, Samsung and Google are the top tech brands Gen Z teens say they cannot live without --- Full article available at http://bit.ly/1RikiyI (link is external) -
Intersection Media (“Titan”) is a full service media company specializing in ‘People in Transit' advertising. We are the leader in transit advertising in North America, providing sales, marketing, creative, research and maintenance of inventive outdoor advertising campaigns on bus, rail, street furniture, telephone kiosks, street banners and in airports. Intersection Media (“Titan”) also leads the way in the development and successful introduction of market leading digital and mobile platforms. As of June 23, 2015 it was announced that Titan will become Intersection. An urban experience company that combines expertise in technology, user experience and interactive engagement at the convergence of digital and physical worlds to improve life in cities around the world. Our media: The intersection of Out-of-Home, digital and mobile media is incredibly important to the future of the industry and to the future of Intersection. Intersection has been a consistent trailblazer with new and innovative digital products. Our Out-of-Home media delivers a combination of captive audiences and long dwell times - the perfect environment for dynamic digital media. To date, our digital network consists of more than 2000 screens in markets like Chicago, Boston, Philadelphia, and San Francisco, with rapid and immediate growth planned in New York in 2015 with LinkNYC. LinkNYC is a network of cutting edge and ubiquitous communications platforms that offer residents and visitors unparalleled access to free public Wi-Fi, transforming the City’s streetscape. In addition to free voice and video calls for users, each Link will also include interactive tablets and digital displays for advertising, sponsored content, community messaging and more. The role: The nation's fastest growing out-of-home media company is expanding its dynamic team in our New York office. Intersection is seeking an upbeat, energetic and self-motivated Account Executive. If you are looking to build your career in sales, this job is for you! The ideal candidate would feel comfortable working in a competitive, high energy, fast paced environment. The applicant must be enthusiastic, hardworking and have the desire to win by continually meeting and exceeding the needs of our customers. Responsibilities will include but are not limited to: Developing lasting and profitable relationships with new and existing customers in order to maximize revenues for the company Understanding and articulating information regarding our company and offerings Generating new business by cold calling, proactively seeking out leads and meeting with customers Preparing detailed proposals and presentations in order to meet and/or exceed monthly and annual sales and revenue objectives --- Full role description available at http://bit.ly/1mMlJul (link is external)
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Viacom and Canvs Partner to Decode Complex Millennial Language in Marketing Campaigns for the First Time Ever
Canvs Fuels Viacom Velocity's Updated Echo Social Graph 2.0, Offering Marketing Partners Unprecedented Analysis of Consumer Emotions by Identifying 56 Unique Feelings
NEW YORK--(BUSINESS WIRE)-- Viacom Velocity (link is external), Viacom's (NASDAQ: VIAB, VIA) integrated marketing and creative content team, today announced a partnership with Canvs, the technology platform that measures and interprets emotionality in language. The alliance provides an unprecedented advantage to Velocity's clients by measuring consumers' emotional reactions to marketing campaigns. Velocity's updated Echo Social Graph product ("Echo 2.0."), Viacom's proprietary tool that measures the effectiveness and virality of custom creative marketing campaigns, will integrate Canvs' emotional analysis to deliver deeper insights to marketing partners about the consumer impact of a campaign. Canvs' sophisticated capability tracks a broad range of 56 unique emotions, which is a huge increase over the three general feelings - "positive-negative-neutral" - typically tracked by sentiment analysis. Additionally, Canvs' extensive database is uniquely keyed into millennial slang and social media language. Until now, Canvs has focused mostly on translating audience feelings about television shows, but Echo Social Graph's advanced capability to track social media conversations for clients across five platforms -Twitter, Facebook, Tumblr, YouTube, and Instagram - opens new ways to utilize Canvs. "Viacom's Echo Social Graph has already been providing clients a unique advantage in measuring social media campaigns by mining data on five social media platforms," said Lydia Daly, Vice President of Viacom Velocity. "Layering Canvs' analytics into Echo 2.0 deepens the insights we provide our clients like no one else can in the industry, and our team uses this information to ensure that we deliver our partners' brand messages with maximum effectiveness. Finding the most innovative ways to connect creativity and data science is what keeps us - and our clients - ahead." --- Full article available at http://bit.ly/1KpUCkp (link is external) -
Columbia, MD - Merkle (merkleinc.com (link is external)), a leading technology-enabled, data-driven performance marketing agency, announced its acquisition of dbg (dbg.co.uk (link is external)); a UK-based, independent marketing solutions agency that specializes in optimizing client data to make compelling connections to drive growth and improve marketing and business performance. Launched in 2007, dbg specializes in the use and assimilation of first, second, and third-party data, employing analytics and technology to create informed customer interactions that drive growth for brands. The company delivers expertise in database marketing, campaign management, and marketing automation to a wide range of European and international clients, including Renault, Ted Baker, Center Parcs, RBS and VW. Dbg’s team of 140 experts will join Merkle’s Marketing Solutions Group, bringing Merkle’s total number of UK-based employees to more than 300 and more than 3,000 worldwide. This is the second in a series of planned European acquisitions designed to reinforce Merkle’s global presence. It follows the company’s 2015 acquisition of Periscopix (periscopix.co.uk (link is external)), a leading London-based performance marketing and programmatic agency. Tim Berry, who formerly served as president of Merkle’s CRM solutions, will assume the role of president of Merkle Europe, driving the agency’s overall European growth strategy. “We are thrilled to welcome dbg to the Merkle family,” said David Williams, Merkle’s chairman and CEO. “As the needs of our European and multi-national clients expand, it’s important for Merkle to build competencies that complement our U.S. business model, working with in-country professionals who share our values of hard work and entrepreneurial spirit.” --- Full article available at http://bit.ly/1QDkLsz (link is external)
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ActionX is the leader in mobile app and cross-screen retargeting. We work with the biggest transactional brands to drive cross-screen revenue and maximize lifetime value. How Mobile App and Cross-Screen Retargeting Works: Automatic, deep segmentationbased on your users’ activity—down to the product level. Dynamic creative with messaging tailored to each user, designed to drive significant RoAS lift. Deep links tied to the point of transaction deliver customers to the point of purchase, maximizing conversion rates. Easy implementation with our Crossfire tags, or share data with us from our direct integrations with mobile analytics providers (AD-X, AppsFlyer, Apsalar, HasOffers, Kochava, TapSense, etc.). Cross-screen attribution connects users’ activities across devices for understanding, behavior, and attribution. RoAS optimization focuses marketing activity on what drives revenue. Client Testimonials: "Since starting our engagement with ActionX, JackThreads has realized an impressive return on ad spend, and we are excited to expand our partnership as we enter the holiday season.” — Ryan McIntyre, EVP Marketing, JackThreads "ActionX has enabled us to reactivate our users in a very cost efficient way. We're seeing much higher click-through and app-launch rates than we thought possible."— Ted Mann, CEO, SnipSnap ---- Full article available at http://bit.ly/1Qc9qoU (link is external)